Deepbrook exterior at dusk

Direct Bookings

Cancellation
Policy

For direct bookings made through cozycasas.com. Reservations made via Airbnb or VRBO are governed by those platforms' policies.

Cancellation Timing Refund
Within 48 hours of booking AND 14+ days before check-in Full refund (grace period)
30+ days before check-in Full refund
7–30 days before check-in 50% refund
Less than 7 days before check-in No refund

Special Circumstances

Force majeure
Hurricane, fire, or government action that prevents travel. Host discretion — typically a full refund or rebooking is offered.
Guest illness or personal circumstances
Standard policy applies. We recommend travel insurance for unforeseen circumstances.
No-show
No refund (per the under-7-day rule).
Early departure
Guests are charged for the full booked stay.
Questions about your reservation
Email cozycasasco@gmail.com or use the contact form.